Question: When will the order be shipped?
Answer: We shall send orders within 24 hours (about 48 hours on weekend) when confirmed the payment.
Question: I didn’t receive my order for a very long time, what should I do?
Answer: Please track your order on the order tracking page, then try to call or go to ask your local post office where it there with your tracking number, sometimes they need you to pick up.
Question: I got the package but it is not what I ordered inside, what should I do.
Answer: Please keep the pack bag and contact us, we shall reply to you within 24hours(about 48hours on weekend).
Question: I got my order but it is damaged, what should I do?
Answer: If the outer packing is obviously damaged, please take a photo immediately and refuse to sign the reception papers, then contact us at once.
If you want to return the product, please contact us within 3 days after you receive the order.
All returned goods must be returned in its original packaging and accessories. Customer is responsible for shipping charges on returned goods.